FAQs

Production Time

How long does production take?

Prints are usually produced within 3–6 working days before being dispatched.

Shipping

What countries do you ship to?

We ship to most countries worldwide, excluding EU countries.

How much does shipping cost?

Shipping costs vary depending on your location. You will be able to see the shipping cost for your order at checkout.

How long does shipping take?

Shipping times vary depending on your location. On average, after production, please allow between 2–10 working days for delivery.

Returns and Refunds

What is your returns and cancellation policy?

You may cancel your order or return your item within 30 days of receipt for a refund of the purchase price. Please note that the cost of return postage is your responsibility. Items must be returned in the same condition in which they were sent, and we would strongly recommend using insured and recorded delivery when returning anything to us. Once we receive your returned item we will process your refund.

What if my order arrives damaged?

Damage during transport is rare, but if it does happen please email us photos of the damaged item as soon as possible and we will either refund or replace it where possible.

Print Specifications

How are your prints made?

Our fine art paper prints are printed by professional fine art printers, ensuring the highest quality finish for every piece.

Fine Art Paper Print Specifications

Fine art paper prints are giclee printed on 230gsm archival fine art paper for exceptional colour accuracy and longevity.

Will the colours look the same as on my screen?

Screens vary enormously in how they display colour, so there can sometimes be a slight difference between what you see on your device and the finished print. We edit all files carefully to ensure the colours are as true to the original art and our prints are produced by professional fine art printers using high quality inks. If you have any concerns about a specific colour before ordering, please don't hesitate to get in touch.

How do I hang my print?

For unframed prints, once you have your frame you'll simply need to follow the frame manufacturer's instructions. As a general guide, the centre of your artwork should sit at approximately eye level — around 145–150cm from the floor — for the most comfortable and visually pleasing result.

How should I care for my print?

Keep all prints out of direct sunlight where possible to preserve the colours over time.

Will my print fade over time?

Our paper prints are giclee printed on archival fine art paper, specifically designed to resist fading over time. With reasonable care and away from prolonged direct sunlight, your print should remain beautiful for many years.

Other FAQs

Is my payment secure?

Yes, absolutely. All payments are processed securely and I do not store any payment details. You can shop with complete confidence.

What size should I choose?

This really depends on the wall space you have available and the impact you'd like the art to make. As a general rule, larger prints create more of a statement and tend to work beautifully as a focal point — above a sofa, above a bed or on a generous feature wall. Smaller prints work well grouped together as a gallery wall, or in tighter spaces like hallways, alcoves and bedrooms.

A useful guideline when choosing art for above a piece of furniture — such as a sofa or bed — is the two thirds rule. This simply means that your art should be approximately two thirds the width of the furniture beneath it. So if your sofa is 180cm wide, you'd ideally be looking for art that measures around 120cm across. This creates a balanced, considered look that feels intentional rather than too small or overwhelming.

A helpful trick before you buy is to cut a piece of paper or card to the size you're considering and hold it up against the wall — it gives you a much better sense of how the finished piece will look in the space than trying to imagine it.

If you're ever unsure, feel free to get in touch and I'll do my best to help you choose the right size for your space.

Where are you based?

We are based on the Dorset coast in the south of England

Still looking for answers?

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